24-HOUR CANCELLATION / NO-SHOW POLICY
First time clients to Wisp Salon and Spa, we ask you to call before booking.
Wisp Salon and Spa requires a credit card in order to reserve an appointment.
We understand that life is full of unexpected turns, therefore we provide a confirmation call, text, or email 48hrs prior to your appointment time. Per our policy, Wisp Salon and Spa requires 24 hours in advance to cancel or reschedule an appointment. In the event that we are in that 24-hour window of your reservation, Wisp salon and Spa will charge a cancellation fee based off of the duration of your appointment.
For repeat offenders, Wisp Salon and Spa reserves the right to charge 100% of your services.
Clients who arrive more than 10-15 minutes late will be honored at Wisp Salon and Spa discretion. Out of the respect to our stylists and guests, Wisp Salon and Spa reserves the right to CANCEL or MODIFY as needed to stay on time for all following appointments. If we are not able to accommodate your needs because of timing, the cancellation policy will remain.
Due to the high demand of a Saturday appointment, we reserve the right to charge 100% of service if cancellation/no show falls in the 24-hour window.
Visa, MasterCard, Discover, American Express, credit cards or cash for payments. Gift cards in the form of Visa, MasterCard, Discover, or American Express payments are NOT accepted. Wisp Salon and spa gift cards are always excepted.
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Wisp Salon and Spa